Voice Insights

Businesses continue to underestimate the security risks embedded in modern voice networks. Too many treat voice services as simple telephone calls rather than as complex IP-based systems exposed to the same threats as the rest of their digital infrastructure.

VOIP (Voice over internet protocol) is often unfairly associated with spam and unsolicited calls. But that perception misses the mark. VOIP providers don’t generate these calls; they simply supply the infrastructure that carries voice traffic, enabling communication between users, much like traditional telecoms networks.

Increasingly, organisations are understanding that customer-centricity and ...