About us

Centracom uses the best in the business, so you can focus on your business and do what you do best.

Centracom offers Tier 1 VoIP services to Customers and Resellers via its PortaOne Switch and its Cloudcall platform. This is delivered on one of the largest aggregated Connectivity service offerings in South Africa, giving Customers one of the best Voice and Data offerings available.

This is our Story

Centratel Group Investments was founded in 2001 by Michael Aitken and Steven Dent. Centracell (sim-based LCR), Centravoice (PBX Distribution), Centrafin (asset-based finance), and Cignale (PBX sales, installation and service) were founded with a focus on offering hardware and services within the ICT sector of South Africa.

Centracom was founded in 2008 to consolidate all of Centratel Group Investment’s offerings and provide a solution to replace traditional LCR (Least Cost Routing) technologies through a cheaper and more efficient alternative – Voice over Internet Protocol known as VoIP.

Centracom’s Voice offering fell in line with changing technologies and international trends with the ability to identify these trends as a key character success trait of Michael and Steven. This, coupled with efficient service, led to Centracom being awarded with the ECN Reseller of the Year for 2009.

Centracom furthered this success through strict Channel integrity, transparency, innovation and ease of doing business, quickly establishing itself as one of the leading Voice Service Providers for ICT dealers in South Africa.

Centracom quickly grew from a Voice and associated hardware offering to a full Voice Service Provider, offering clients full Voice and PBX installation and maintenance services.

In conclusion

This growth allowed Centracom to reposition itself as a Carrier of Carriers and offer its clients full network redundancy through 4 of South Africa’s leading Voice Networks, but, more importantly, allowed Centracom to pass on a very unique and beneficial price proposition to clients. This, as you can imagine, delighted them. In mid-2014, Centracom grew to a critical point, enabling it to purchase its own PortaOne soft switch. This expanded Centracom’s offering to include a Hosted PBX solution called Cloudcall.

This further allowed Centracom to act on its realisation that clients’ needs had evolved and that a complete and fully consolidated Voice, Data and Connectivity service was required. Centracom formed its Data and Connectivity division Centranet in September 2014 through the expertise of Willie Olivier, an innovative and experienced data & connectivity leader.

With this wealth of experience, technical expertise and a completely customer-centric approach to doing business, Centracom looks forward to making a difference in your life.

We partner with the best

Our Guarantee

Meet our team

At Centracom, we believe in what we do. We guarantee all of our services, except for Broadband as this is a best effort service. If you are not happy with our service, we’ll remove our hardware and solution without holding you to the remaining contract term. Fibre is a bit more tricky with the civil work, but we all know it’s solid as a rock!

Michael Aitken


Steven Dent

Group Financial Director

Thoveni Govender

Managing Director


“Johanita goes the extra mile to help with any problems we may encounter with our telephone system. She is like a breath of fresh air when it comes to problem solving and usually by the time I call her, she knows exactly what the problem is and how to remedy the situation. Excellent service!”

Alrentia Viktor
Ulrich Seats

“Thank you for the fantastic service you provided in 2018, we look forward to working with you again in 2019.”

Sante Coetzer
Welch Allyn

“Thank you so much for the great service! Please extend our gratuity to Renay and the team.”

Dale Heger

“I wanted to take this opportunity to thank three members of your staff. Cara, Tarren and Lynette have been absolutely outstanding with regards to dealing with us and our client. The constant updates and progress reports kept us well informed and confident. We have complete peace of mind that we have made the correct decision in dealing with your company.”

Noel Nel

“Please could you thank Solly, Lerato and Sabinah for their prompt and professional handling of my request for assistance with a problem we were experiencing with our Alcatel-Lucent telephone system. Your staff are a credit to your company.”

Vivian Levesley

“I just want to extend a thank you again to all of the guys assisting us with the moving of our Centracom and Metrofibre equipment in such short notice. Anton was brilliant and he did not leave us yesterday until he was sure we know how to handle the new system. The service was just excellent!”

Christa van de Ventre
H2R Africa

“Elizabeth, I just want to thank you for your wonderful service. It has been a pleasure working with you in setting up my WiFi at the club and at home. Thanks again for the great service.”

Mandy Labuschagne
Heard Of Creative Venues

“I would like to inform you that I am always extremely happy with the service that I get from Johanita and that she should be commended for this as a job well done, she is a true asset to Centracom.”

Simon Laws
ESA Partner

“I wish to convey our gratitude towards your technical team for their ongoing support at our Centre. Renay and Itumeleng are always available to assist if we have technical issues. A “down link” time is kept to a minimum with speedy resolution of problems and prompt improvements in cases of poor voice quality. We at the Centre appreciate the excellent service we received and are still receiving from your team.”

Dr PH Laubscher
Centre For Sports Medicine and Orthapedics

“Everyone was here this morning and the switchover is complete! We finally have fantastic internet. Thank you so much for all you have done and for always delivering exceptional services. We truly appreciate it.”

Martin J Hutton
Getroud Met Rugby

“Our client and I were both very impressed with the way Thato handled a serious outage at our client. The client stated quite emphatically her satisfaction with the report backs she received. The bar has been set high by Thato!”

Peter Gillies
GG Consulting

“Sean went out of his way to accommodate me and I would recommend your company to everyone because of the service I received from him. People are always ready to complain but not pass on a compliment, but he definitely deserves it.”

Charmain Thornton
SNC Lavalin