Business Fibre in South Africa: Ultimate Guide

In today’s digital age, businesses rely heavily on the Internet to operate effectively. With the increasing demand for faster and more reliable internet connectivity, many businesses are turning to fibre-optic internet technology, which provides faster and more stable internet connectivity compared to traditional copper-wire connections.

There is a range of business internet providers to choose from, all with different pricing and most importantly – value. So, let’s fully unpack fibre in South Africa and understand the relevant definitions and considerations.

What is business fibre?

Business fibre, also known as Fibre to the Business (FTTB), is a dedicated fibre-optic internet connection that is designed specifically for business internet use. This type of fibre offers several benefits to businesses, including faster download and upload speeds, greater bandwidth capacity, lower latency, and more reliable connectivity. These benefits can lead to improved productivity, faster communication, and increased efficiency.

Despite the advantages, the adoption of this technology in South Africa is still relatively low. According to recent studies, only a small percentage of businesses in SA have adopted fibre, with the majority of businesses still using traditional copper-wire connections. This is partly due to the limited availability of fibre infrastructure in many parts of the country, as well as the perception that it is too expensive for small and medium-sized businesses.

However, as the demand for faster and more reliable business internet connectivity continues to grow, more businesses in South Africa are embracing the era of fibre and are expected to adopt business fibre in the coming years.

Who provides business fibre in South Africa?

There are several fibre to the business providers in South Africa to choose from. All the major networking and Internet service providers such as Vox, Vodacom, MTN and many more provide fibre for homes and businesses. 

Each provider has its benefits and drawbacks, and it’s crucial to do thorough research and get all the details on each provider before you make your final decision on fibre for your business.

Who is the best fibre provider in South Africa?

Finding the perfect fibre deal is all about assessing your options. Choosing a provider can be daunting, especially with so many options available in the market. However, several factors can help you make an informed decision. Here are some of the key factors to consider:

Reliability: One of the most important factors to consider when choosing a provider is reliability. You want to choose a provider that offers a reliable and stable connection with minimal downtime or interruptions. Look for providers that offer uptime guarantees or service level agreements to ensure that you have the peace of mind of knowing that your connection will be available when you need it. It’s critical to pay very close attention to the Service Level Agreement (SLA) for uptime guarantees, which should ideally be 99% (at least). Think about how many hours 1% over an entire year is!

Speed: The speed of your business fibre connection is another crucial factor to consider. Your provider should be able to offer speeds that are fast enough to meet your business internet needs. Look for providers that offer scalable solutions that can be adjusted to meet your evolving needs.

Pricing: Pricing is a critical consideration for most businesses when choosing a fibre provider. You should look for a provider that offers competitive pricing without compromising on quality. Compare the pricing and Business fibre packages offered by different providers to find the one that offers the best value for your budget.

Customer support: Good customer support is essential when it comes to business fibre. You want to choose a provider that offers excellent customer service and support to ensure that any issues are resolved quickly and efficiently.

Value-added services: Many fibre providers offer value-added services such as cloud hosting, managed security, and VoIP. Consider whether these services would be beneficial to your business and whether the provider offers them.

Reputation: Finally, consider the reputation of the fibre provider. Look for reviews and testimonials from other businesses to gauge the quality of service and customer support offered by the provider.

By considering these factors, you can make an informed decision and choose a business fibre provider in South Africa that meets the needs of your business.

What is the difference between home fibre and business fibre?

Home fibre and business fibre are two different types of fibre optic internet connections that are available to consumers. While they share some similarities, there are a few key differences that set them apart.

Business Fibre

  • Is faster than home fibre. 
  • Is more reliable than home fibre. (Home fibre have very relaxed SLA’s on reliability and bandwidth split).
  • Typically comes with more robust support options.
  • Is generally more expensive than home fibre.
  • Installation is often more complex than home fibre installation. 

Overall, the main difference between home fibre and business fibre is that fibre for business is designed to meet the specific needs of businesses, which often require higher speeds, more reliable connections, and better support options. While home fibre may be suitable for personal use or small home-based businesses, larger businesses typically require the advanced features and capabilities offered.

Is fibre cheaper than WiFi?

Business fibre vs fixed wireless/microwave vs LTE/Mobile wireless is often one of the most frequently asked questions among businesses when assessing their connectivity options. 

Business fibre and Wi-Fi are two different technologies that serve different purposes and therefore they have different cost structures. In general, fibre to the business is not cheaper than Wi-Fi, but the cost may depend on several factors such as the size of the business, the number of devices connected, the level of support needed, and the specific services provided.

Business fibre is typically more expensive than Wi-Fi because it is a dedicated, high-speed, and reliable internet connection that is specifically designed for businesses with higher bandwidth demands. Fibre providers that cater to businesses offer a more robust service level agreement and customer support, which comes at a premium price.

On the other hand, Wi-Fi is a wireless local area network that provides wireless Internet access or a private network. Wi-Fi is usually cheaper than business fibre because it is a shared connection and can be accessed by multiple devices simultaneously, making it a more cost-effective solution for small businesses or home-based businesses.

However, it’s important to note that the cost of both technologies can vary significantly depending on the specific needs of your business, the location, and the pricing plans offered by the service provider. It’s best to compare the pricing and features of different service providers to determine which option is the most cost-effective for your business internet needs.

What are the advantages of business fibre?

Fibre optic internet connections offer several advantages over traditional copper-based connections. Here are some of the main advantages of fibre:

Fibre designed for business connections offers faster internet speeds than traditional copper-based connections, which is essential for activities such as streaming video content, and large file transfers. Fibre connections can provide speeds up to 1000 Mbps, which is much faster than traditional broadband connections, and essential for most modern businesses.

In addition, This type of fibre is also more reliable than traditional copper-based connections as they are not affected by electromagnetic interference or signal degradation over long distances. This means that fibre optic connections offer a stable and consistent internet experience, with minimal downtime or interruptions.

You’ll also experience lower latency with business fibre, which means that data can be transmitted quickly and efficiently. This is particularly important for activities such as video conferencing, where even a slight delay can be noticeable.

Business fibre connections are scalable, which means that they can easily accommodate increases in bandwidth demand as your business grows or as your business internet usage increases.

Fibre optic connections are more secure than traditional copper-based connections as they are difficult to tap or intercept. This makes them a good choice for businesses that handle sensitive data and need to ensure their privacy and security online.

Overall, the advantages of fibre optic internet connections make them an attractive option for businesses or individuals who require high-speed, reliable and scalable internet connectivity. By assessing the factors above and comparing them with the needs of your business, you can know if business fibre is right for your business.

What are the disadvantages of business fibre?

While this fibre option offers several advantages, it also has some potential disadvantages that businesses should consider before making the switch. Here are some of the main disadvantages of business fibre:

Business fibre is typically more expensive than traditional broadband or DSL connections, which can be a barrier to entry for some businesses. The cost can also be affected by factors such as location, installation fees, and additional services required.

It’s also important to note that fibre may not be available in your area, which can limit options for businesses in certain locations. The availability of business fibre can also be affected by factors such as the infrastructure in your area and the level of competition among service providers.

The installation of business fibre can take longer than other types of internet connections, as it requires the installation of new cables and equipment. This can result in longer wait times for businesses that need to get up and running quickly.

Unlike Wi-Fi, which allows for wireless connectivity, business fibre requires a physical connection to a specific location. This limits the mobility of devices and can make it difficult to connect devices in different locations.

While business fibre is generally more reliable than traditional copper-based connections, it still relies on external factors such as power outages, natural disasters, and infrastructure maintenance. Any disruption to these external factors can impact the reliability of the connection — however, this is also the case with other connectivity options.

Installation and Setup of Business Fibre

Once you have selected a business fibre provider, the next step is to install and set up the service. For many, the installation process is one of the most time-consuming and frustrating phases of implementing business fibre.

The provider will start by conducting a site survey to determine the feasibility of installing business fibre at your business location. They will assess the building’s infrastructure and connectivity options. If there is no fibre infrastructure in your area then you will need to wait for this step to be completed.

After the site survey, the provider will schedule an installation date and time that works for your business. The provider will install a fibre-optic cable that connects your business to its network. This may involve drilling holes and laying cables, so it’s essential to prepare your business premises accordingly.

Next, the provider will install the necessary equipment, such as a modem or router, to enable your business to connect to the internet. Once the equipment is installed, the provider will test the connection to ensure that it’s working correctly. After successful testing, they will activate the service.

Managing Your Business Fibre Connection

Managing your business fibre connection is essential to ensure that it’s reliable and operating at maximum performance. Here are some best practices for maintaining and troubleshooting your fibre connection:

  • Monitor Your Connection: Regularly monitor your business fibre connection to detect any issues that may affect its performance. Use tools such as speed tests and network monitoring software to check the speed and reliability of the connection.
  • Address Issues: If you notice any issues with your business fibre connection, such as slow speeds or frequent downtime, make sure to get in touch with your ISP’s customer service. 
  • Secure Your Connection: Ensure that your business fibre connection is secure from unauthorised access. Set up a password on your router to ensure that only your business employees can access the network.
  • Back-Up Data: Back up your critical data regularly to prevent data loss in case of a network failure or outage.

How to Improve Business Fibre Connections

As your business grows in employees, workload, and clients, you may notice that your internet connection will struggle. If you’re sending and receiving more data, hosting more video calls, or simply using more bandwidth, you may find that your connection is slowing down. There are a couple of ways you can get around this issue — aside from upgrading to a more expensive package.

If you notice that your business fibre connection is slow or unreliable, consider upgrading your equipment, such as the router or modem. Ensure your equipment is compatible with your business fibre service and meets your bandwidth requirements.

Minimise your network traffic by prioritising critical applications and limiting access to non-essential applications. This can help to improve the speed and reliability of your business fibre connection.

Monitor and manage your bandwidth usage to ensure that you are not exceeding your plan’s data cap. Consider upgrading to a higher data plan if necessary — but keep in mind that this will increase your costs.


Business fibre in South Africa is one of the fastest-growing connectivity options. There are several factors to consider if you’re deciding whether your business needs fibre. There are also many different providers with their pricing, benefits and drawbacks. Fibre optic infrastructure is growing rapidly and if it’s available in your area, it’s worth considering connectivity options for your business, there is a range of providers and finding the perfect solution becomes much easier when you use Centracom’s Pindrop Tool to assess which provider best meets all of your business goals and needs.

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