Peripherals

All the extras you need

Voice Recording

Just for the record.

Our voice recording is a basic customer call recording service. All recordings are accessible on the Customer Portal on our website and are stored for 30 days.

Benefits:

  • Have access to phone calls for 30 days
  • Remote storage

CLI

Hi it’s me again…

Caller Line Identification (CLI) represents the phone number of the calling party in a phone call. This feature can be used to display a different number than the customer’s Voice number.

Benefits:

  • Less unanswered calls

RNG

Remain anonymous with Random Number Generator.

RNG is Centracom’s latest product development. It allows outgoing calls to display a different number each time a call is made. RNG numbers are random Voice, fixed line and GSM numbers which ensure clients cannot anticipate who the call is from.  The really smart thing here is that clients can call back and get through to you.

Benefits:

  • Higher call answer rate

TMS

Always have your fingers on the button. Our Telephone Management System (TMS) gives you full control of your inbound and outbound call traffic. Centracom offers traditional TMS for traditional PBX installations using our Voice service, as well cloud based TMS for our Cloudcall installations.

Benefits:

  • Allows complete call control
  • Allows call monitoring
  • Allows for data and metric collection

Number Porting

Keep your number, keep your customers.

It’s simple, new numbers lose customers. We will help you port your number from your current provider to Centracom, which means you won’t lose any business. Once ported, Centracom has the ability to forward your calls to any destination should your last mile connectivity go down. If you decide to move, you can take your number anywhere with you on your Voice system, keeping your number for life.

Benefits:

  • Keep your number, keep your customers
  • Call forwarding to any destination

Playback

You say it we play it.

Centracom Playback offers the same functionality as professional on-site call recording and voice logging devices, but without the capital outlay. Playback offers advanced features, allowing you to take complete control of your call recordings, all stored in the cloud for convenience. Playback is fully PoPI (Protection of Personal Information) compliant and is accessed via your desktop.

Benefits:

  • Access to all recordings
  • Remote storage
  • Cost effective
  • POPI compliant